Frequently Asked Questions

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Are the procedures covered by insurance?

For the time being, surgical procedures are not covered by public health insurance.

For what problems is same-day surgery appropriate?

We perform same-day surgery for non-urgent abdominal conditions - umbilical hernia, herniated scar, abdominal and inguinal hernia, chronic inflammation of the gallbladder, chronic inflammation of the appendix, as well as in the fields of orthopaedics, gynaecology, and vascular surgery.

How long will I have to wait for a procedure?

Waiting times are usually only a few weeks, depending on the type of procedure.

How can I arrange a procedure?

Simply contact our client service department by phone, email or the web form. Our client care specialists will make an appointment with the appropriate specialist. If you already have a recommendation for surgery, they will pass on your contact details to the coordinator, who will contact you immediately to make arrangements.

How does indication for surgery take place?

Client are usually indicated for surgery by the surgeon or another My Clinic doctor. If you confirm your interest in surgery, the doctor will connect you with a coordinator.

If you have been referred for surgery by a healthcare provider or a My Clinic physician other than the surgeon, you must have a pre-operative consultation with the surgeon at My Clinic prior to the surgery, preferably in person or online if necessary.

The surgeon will inform you about the procedure including options, methods, and alternatives, the type of anaesthesia, and how the operation is expected to proceed.

How do I make an appointment for the surgery?

The coordinator will inform you about the price of the surgery and the required arrangements for the operation, including the necessary pre-operative examinations, any consultation with the surgeon, and post-operative follow-up.

All clients must be referred for surgery either by a My Clinic surgeon or have a pre-operative consultation with the surgeon. The pre-operative consultation can also take place online.

Based on the indication or the pre-operative consultation with the surgeon, the coordinator will book a convenient date for the procedure.

Where can I have the pre-operative examination?

A request for a pre-operative examination is made by the surgeon. It is usually performed by an internist or general practitioner at My Clinic. However, you can also have all or part of the pre-operative examination performed by another health care provider.

What is the procedure prior to admission for surgery?

At least 14 days prior to the planned surgery, the coordinator will send you the informed consent forms for hospitalization, for anesthesia, and for the procedure, as well as the Internal Rules, Client Guidelines and payment instructions. At least five business days prior to the scheduled procedure, the coordinator will remind you of the planned surgery and of the need to pay for the procedure prior to admission.

What happens when I arrive for the procedure?

Clients are usually admitted in the morning of the day of surgery. At the reception desk you will need to provide the results of the pre-operative examination if it has not been performed at My Clinic, the completed informed consent forms, and identification (an ID card or passport).

After completing an admission form, a coordinator will hand you over to the inpatient ward nurse. The nurse will escort you to a comfortable single room.

Prior to the start of preparations for surgery, you will be visited by the surgeon and the anaesthetist. The nurse will then ask you to remove all jewellery including body piercings, make-up, contact lenses, dentures etc. The nurse will shave the surgical area with disposable razors and sanitize it, after which you will put on disposable underwear, a hospital gown, and/or a bathrobe. If required for the procedure, the nurse will bandage your legs. The nurse will administer premedication based on the doctor's orders and will insert an IV catheter if necessary. You will then be taken from your room to the operating theatre where the surgeon and his team of specialists will be waiting for you.

What happens after the procedure?

You will be brought out of anaesthesia after the procedure in the operating theatre and transferred to a monitored bed in the recovery room as instructed by the anaesthetist. Later, you will be transferred to your room where you will remain until discharged by the doctor.

The inpatient ward nurse will give you medication as ordered by the doctor and monitor/treat any wounds or incisions, ensure appropriate positioning relative to the body part that was operated on, provide hygienic care, and meals.

What is the discharge process?

The decision to discharge you is made by the surgeon or the attending physician. Prior to discharge, the inpatient ward nurse will remind you of the follow-up instructions, help you pack your personal belongings, give you the signed discharge report and any other documentation, and escort you to the coordinator. The coordinator will order transportation, if needed, and order a post-operative check-up or other follow-up examinations or rehabilitation.

How long does the hospitalization last?

Usually, you will stay overnight and will be discharged the next morning, but sometimes you can even be discharged the same day.