Frequently Asked Questions
For the time being, surgical procedures are not covered by public health insurance.
Within the framework of day surgery we perform surgical interventions of non-acute abdominal conditions - umbilical hernia, hernia in scar, abdominal and inguinal hernia, chronic inflammation of gallbladder, chronic inflammation of appendix, as well as interventions in the field of orthopedics, gynecology and vascular surgery.
Ordering times are usually only a few weeks, depending on the type of procedure.
Simply contact the client department by phone, email or web form. The client care specialists will make an appointment for the patient to see the appropriate specialist. If the client already has an indication for surgery, they will pass on their contact details to the coordinator, who will contact the client immediately to arrange follow-up.
The indication of the client for surgery is usually made by the surgeon or another My Clinic doctor. If the client confirms interest in surgery, the doctor will connect the client with a coordinator.
If the client is referred for surgery by a healthcare provider or My Clinic physician other than the surgeon, the client must have a pre-operative consultation with the surgeon at My Clinic prior to the surgery, preferably in person or online if applicable.
The surgeon will inform the client about the procedure options, methods and alternatives. He/she informs the client about the type of anaesthesia and the expected course of the operation.
The coordinator informs the client about the price of the surgery and the organizational arrangements for the operation, including the necessary pre-operative examinations, possible consultation with the surgeon and post-operative follow-up.
Each client must be referred for surgery either by a My Clinic surgeon or have a pre-operative consultation with the surgeon. The pre-operative consultation can also take place online.
Based on the indication or the pre-operative consultation with the surgeon, the coordinator will book the client for a convenient date for the procedure.
The request for a pre-operative examination is issued to the client by the surgeon. The pre-operative examination is carried out by the client with an internist or general practitioner primarily in My Clinic outpatient clinics. Alternatively, the client may also undergo the pre-operative examination or part of it at another health care provider.
At least 14 days prior to the planned surgery, the coordinator will send the client the informed consent for hospitalization, informed consent for anesthesia and informed consent for the procedure, as well as the Internal Regulations, Client Guidelines and payment instructions. At least 5 business days prior to the scheduled procedure, the coordinator will contact the client with a reminder of the surgery date. He/she will also remind the client of the need to pay the cost of the procedure prior to the actual intake.
The client is usually admitted for surgery in the morning of the day of surgery. The client brings to the reception a pre-operative examination, if it has not been performed at My Clinic, a completed informed consent and proof of identity (ID card or passport).
On arrival at the reception desk, the client will show proof of identity and complete an intake form. The client is then seen by a coordinator who hands over to the inpatient ward nurse. The nurse will accompany the client to the inpatient ward where he/she will be accommodated in a comfortable single room.
Before the start of the surgical programme, the client is visited by the surgeon and the anaesthetist. Prior to the upcoming surgery, the nurse will ask the client to remove all jewellery including body piercings, make-up, contact lenses, dentures etc. The nurse will shave the client's surgical area with disposable razors, followed by a hygienic cleansing of the client, after which the client will be dressed in disposable underwear, a "cherub" and/or a gown. Depending on the nature of the procedure, the nurse will bandage the client's lower limbs. The nurse administers premedication based on the doctor's orders and inserts a venous catheter if necessary. The client is then taken from his room to the operating theatre where the surgeon and his team of specialists await him.
The client is brought out of anaesthesia after the procedure in the operating theatre. The client is then transferred to a monitored bed in the recovery room as instructed by the anaesthetist. Later, the client is transferred to his/her room in the inpatient ward where he/she remains until discharged by the doctor.
The inpatient ward nurse administers medication to the client as ordered by the physician and monitors/treats the wound or invasive entries, ensures appropriate positioning of the client relative to the body part being operated on, provides hygiene care and meals.
The decision to discharge the client is made by the surgeon or the attending physician. Before discharge, the inpatient ward nurse will remind the client of the follow-up instructions, help the client to pack personal belongings, give him/her the signed discharge report and any other documentation, and escort the client to the coordinator. The coordinator will order transportation, if needed, order a post-operative check-up or other follow-up examinations or rehabilitation.
Normally, the patient stays overnight in the hospital and is discharged the next morning, or on the day of the procedure.